Refund policy

Returns

  • A 20% restocking fee applies to all returned orders, regardless of condition.
  • A 20% restocking fee applies to all exchanges.
  • Removable wallpaper, murals and door murals cannot be returned.
  • Holiday-themed decals and clearance items cannot be returned.
  • Gift cards cannot be refunded.
  • Returns and exchanges must be authorized within 30 days of the original purchase date.
  • All returns and exchanges must be authorized by Wallums and need a Returned Merchandise Authorization number (RMA#). RMA numbers are only given to the original purchaser.
  • Refunds are only issued for items returned in their original, unused condition. The decal must be rolled. Do not fold the decal. Decals that are folded or cut apart will not be accepted.
  • Shipping costs are not refunded, and return shipping is paid by the customer.
  • If your order qualified for free shipping, your refund will be the purchase price minus the restocking fee and minus the original cost of shipping.
  • Custom orders, personalized items, color samples and test decal packs cannot be returned or exchanged.
  • Partial exchanges aren't allowed for multi-color designs. For example, if you buy a tree with green and lime-tree green leaves, you can't exchange just the leaves for another color. You can buy an additional set of leaves or return the entire decal.
  • Decals that don't stick to textured walls or unsuitable surfaces can't be returned or exchanged.
  • Decals damaged during installation can't be returned or exchanged. At our discretion, we may offer a replacement at a discounted price.
  • Returns must be shipped with a trackable, insured shipping method. We recommend FedEx.
  • If an item is missing a piece, we may replace it at our discretion. Please send a photo showing the missing piece.

To request an RMA#, please contact us.

Cancellations

All of our decals are made to order. If you need to cancel, contact us as soon as possible with your order number. Orders cancelled before production starts have a 3% cancellation fee to cover the non-refundable card processing fee. Once production has started, cancellations have a 20% fee. Orders cancelled after a proof has been sent have a $20 fee.